The Palatka post office was out of stamps the other day. I'm sure they must have gotten a new supply by now, though we won't know till tomorrow since there's no mail today, being Presidents Day. I found it so surprising that they would run out of the one thing they are so known for, and the one thing they are required for!
As it turns out they're not the only one running out of a primary product. My friend Beth (she gets to travel a lot, I live vicariously through her stories, without all the security lines!) went to a Starbucks the other day and found them to be out of all coffee and tea products.
Generally as a customer we can get upset to find something as shocking as that, right? It made me wonder how I would respond. It's likely not the fault of the employees and they're having a hard enough time dealing with it. But they get blasted. Hopefully not by someone wearing a bold Christian t-shirt or Hope FM shirt!
Hearing this made me wonder how I would respond as the employee. The barista seemed more and more agitated every time she had to repeat the same sad news and turn someone away. Would I have done that, or cheerfully suggested some other menu item?
We have the same opportunity~to graciously make a potentially bad experience better for ourselves and everyone else around us. It generally all comes down to attitude. I want mine to be one that's positive and contagious, whether it's something I say out loud or just the thoughts whirring around in my head.
The other day I was reminded of something that happened several years ago. We were bracing for a hurricane, which turned out to be three big storms in a row. I was at Publix stocking up on the needed supplies, along with everyone else in town. They were overwhelmed! Every line was growing and so was the aggrivation level of customers and employees.
Next to me in line was our now-Mayor, then-bank president, Vernon Meyers. He jumped to the bagging end of the line and started packing people's groceries like he knew what he was doing. Suit and all. With a smile.
He chose correctly, and when given the opportunities, I hope I do too.